Please read our Return & Refund Policy carefully before placing an order with Sattva Rituals.
At Sattva Rituals, we want you to have a satisfactory shopping experience. This policy explains when products may be returned, replaced, or refunded. Return and refund requests are subject to the conditions described below and applicable consumer protection laws.
Return requests may be accepted when an item is damaged, defective, incorrect, or materially different from the product description. Products must generally be unused and returned with their original packaging, accessories, and proof of purchase, where applicable.
Please contact us within 48 hours of delivery to report an issue. This reporting period does not limit any rights you may have under applicable law. Approval of a return will depend on verification of the reported issue and the nature of the product.
For hygiene, safety, or product-integrity reasons, certain items may not be eligible for return once opened or used. These may include consumable puja items, incense, camphor, oils, personal-care products, and other sealed products where return is not appropriate.
This restriction does not apply where a product is defective, damaged, incorrect, or where a return or refund is required by applicable law.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photographs or videos showing the product and its packaging, where possible.
After reviewing your request, we may offer a replacement, return, refund, or another appropriate resolution in accordance with applicable law.
To request a return or report an order issue:
Please do not ship a product to us before your return request has been reviewed and return instructions have been provided.
Once an approved return or refund request has been reviewed, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method where possible.
The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment method. If a refund cannot be processed through the original method, we will contact you to arrange an appropriate alternative, subject to applicable law.
Shipping charges, discounts, and partial refunds will be handled according to the circumstances of the order and applicable legal requirements.
You may request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply instead.
If an order is successfully cancelled and payment has already been collected, the eligible refund will be processed according to this policy and applicable law.
If a return is approved because an item was damaged, defective, or incorrect, Sattva Rituals will communicate the applicable return-shipping arrangements. For other approved returns, return-shipping costs may be the customer's responsibility unless otherwise stated or required by law.
Each return or refund request will be assessed based on the product, order details, and circumstances. Nothing in this policy is intended to exclude or restrict any rights available to consumers under applicable law.
Sattva Rituals may update this Return & Refund Policy from time to time. Any updates will be published on our website or within the application. The updated policy will apply from its stated effective date, subject to applicable law.
If you have questions about returns, replacements, or refunds, please contact us:
By placing an order with Sattva Rituals, you acknowledge that you have read this Return & Refund Policy.
